LEGAL REFERENCE

How x99 Protects Your Account

We keep your personal information, payment details and account activity secure through encryption and verified payment partners. When you deposit via JazzCash, Easypaisa, SadaPay or Raast, your transaction...

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x99 How x99 Protects Your Account

What We Collect and Why

x99 collects your name, contact details, payment method and account activity to process deposits, withdrawals and support requests where local law permits. We do not sell your data to third parties. Your JazzCash, Easypaisa, SadaPay and Raast identifiers are stored securely and used only to complete your transactions. Account verification requires identity confirmation to prevent fraud and meet local compliance standards. We

retain transaction records for the period required by Pakistani financial regulations and delete inactive account data after twelve months of inactivity.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Reach Our Support Team

Team online

Live Chat

Open the chat widget in your account dashboard during support hours. Our team responds to privacy questions and data requests within two hours.

Email Support

Send privacy concerns to [email protected]. We acknowledge all data-access requests within 48 hours and respond fully within 14 days.

Account Settings

Update your contact details, payment methods and communication preferences directly in your account settings without contacting support.

SECURITY STANDARDS

How We Earn Your Trust

Encryption Protocol

All data transmitted between your device and x99 uses TLS 1.3 encryption. Payment information never passes through unencrypted channels.

Payment Partner Vetting

JazzCash, Easypaisa, SadaPay and Raast are verified partners with their own security standards. We audit these connections quarterly.

Account Verification

We verify your identity before processing your first withdrawal. This prevents fraud and protects your account from unauthorized access.

Data Minimization

We collect only the information needed to operate your account and process payments. We do not request unnecessary personal details.

Breach Response

If we detect unauthorized access to your account or payment data, we notify you immediately and guide you through account...

Compliance Review

Our privacy practices are reviewed annually against Pakistani data-protection standards and international payment-security frameworks.

What Sets Our Privacy Approach Apart

Local Payment Focus
We prioritize JazzCash, Easypaisa, SadaPay and Raast because they're how Pakistan deposits and withdraws. Your payment method shapes our security design.
No Data Resale
We do not monetize your personal information. Your data serves only your account and our compliance obligations.
Transparent Retention
We publish exactly how long we keep your data. Transaction records stay for regulatory periods; inactive accounts are purged after twelve months.
User-Controlled Settings
You manage your communication preferences, payment method storage and data-sharing choices directly in account settings without support tickets.
Withdrawal Verification
Before we send funds to your JazzCash, Easypaisa, SadaPay or Raast account, we verify the recipient matches your registered identity.
Incident Transparency
If a security issue affects your account, we contact you directly with details and next steps. We do not hide breaches or delay notification.
Policy Updates
When we change this privacy policy, we email you 30 days in advance and explain what changed. You can review the old version anytime.
ACCOUNT SAFEGUARDS

Privacy Features Built Into Your Account

Two-Factor Authentication Enable 2FA in account settings to require a code from...
Session Timeout Your account automatically logs out after 15 minutes of inactivity...
Payment Method Lock Once you add a JazzCash, Easypaisa, SadaPay or Raast account...
Withdrawal Whitelist Set a whitelist of approved payment accounts. Withdrawals only go...
Login History View every login to your account with timestamps and device...
Data Export Request a complete export of your personal data, transaction history...

Privacy Questions Answered

We retain transaction records for seven years to comply with Pakistani financial regulations. After that period, records are securely deleted. You can download your transaction history anytime from your account dashboard.

Yes. Request account deletion in settings or contact support. We delete your personal information within 30 days, except transaction records required by law. Your account becomes inactive immediately.

We share only the minimum information needed to process your deposit or withdrawal—your name, account number and transaction amount. These partners have their own privacy policies governing how they use this data.

Use the password-reset link on the login page. We send a secure reset code to your registered email. You set a new password without contacting support. If you cannot access your email, our support team verifies your identity before helping you regain access.

We monitor for unusual login patterns, rapid withdrawals and mismatched payment methods. If we detect suspicious activity, we freeze your account temporarily and contact you to confirm it was you.

Yes. Unsubscribe from any marketing email or manage your preferences in account settings. We respect your choice immediately. You'll still receive transactional emails about deposits, withdrawals and account security.

x99 encrypts all data in transit, so public WiFi does not expose your information. However, we recommend using a VPN on public networks for extra protection. Enable two-factor authentication to secure your account further.